Make use of Support Toggles more intuitive, by having a "Support Dashboard". Available to administrators, this would allow you to visualize what players need support. What need maintenance... etc. Perhaps add level of priority as a toggle + Type of support needed (Expert On Site / Phone Call / Other)?
Right now - the support page allows you to basically make notes, but the toggles do nothing (and I'm sure no one uses them, as they don't actively change the status of a screen in any way). If you had a dashboard, those toggles could control what colour the screen shows up as (maybe green-good/yellow-maintenance needed/red-in service/blue?-followup)
With over 200 screens soon... maintenance and service will be were the work will be.