Signagelive Ideas

More meaningful error message when registering a player that is already licensed

I've just had a network engineer onsite for an hour diagnosing a "Cannot connect to m2m.signagelive.com" error on registration, after checking the proxy settings, firewall rules and network/DNS settings we contacted Signagelive and their first suggestion was "has this player already been activated elsewhere"

Indeed the player was a repurposed unit, and the simple fix was to deactivate the license from the other network, which caused the player to work straight away.

An error such as "this unit has already been activated on another network" instead of a connection failed error would have saved us a lot of time and money (out of hours network techs don't come cheap!)

Cheers,

Jay

  • Guest
  • May 19 2016
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